Reference

Understand Your Rights Before You Open an Account

Access to ck1771 depends on your local law and the eligible regions we serve — read these terms carefully before you proceed. We keep the conditions written in plain language so you know exactly where you stand from the moment you register.

Jurisdiction-dependent accessAccount eligibility conditionsBangladesh-applicable termsbKash, Nagad, Rocket payment rulesContact path for legal queries
ck1771 Understand Your Rights Before You Open an Account
LEGAL CONTACT PATHS

Reach Us With Legal or Account Questions

If something in these terms is unclear, or if you need to raise a concern about your account status or a payment dispute involving bKash, Nagad, or Rocket, use the contact paths below. We handle legal and eligibility queries separately from general account help so they reach the right team faster.

Live Chat Start a live chat session directly from your account dashboard. Legal and eligibility queries are flagged separately so the right team picks them up without delay.
Email Support Send your legal query or account eligibility question by email. Include your account reference and any bKash, Nagad or Rocket transaction IDs relevant to your case.
Account Help Centre Open the Help Centre from your account settings to find condition summaries, dispute steps and the correct form for requesting account data or changes.
HOW WE HANDLE DATA

Account Security, Data and Your Rights

We hold your account data only as long as it is needed to operate your account, resolve disputes and meet any applicable retention obligations under Bangladesh law. You can request a summary of the data we hold on your account by contacting support with your account reference. Data tied to bKash, Nagad, or Rocket transactions is kept in line with the retention periods those payment providers operate under.

Data Retention

Account and transaction data is kept only as long as needed for dispute resolution and legal obligations. You can request what we hold at any time via email support.

Account Security

Login access uses OTP verification tied to your registered mobile number. We do not store your bKash, Nagad or Rocket PIN — those stay within the respective wallet apps.

Cookie Use

We use session cookies to keep your account active during a mobile browsing session. You can clear cookies through your device browser settings at any time.

Change Requests

To update your registered details or request data deletion, contact support with your account ID. Changes that affect payment verification require wallet confirmation from bKash, Nagad or Rocket.

Common Questions About Terms and Eligibility

Below are the questions we see most often about legal conditions, account eligibility and your rights as an account holder. If your question is not covered here, reach us through live chat or email with your account reference ready.

Access depends on your local law and the region you are in. We do not confirm legality on your behalf — check your local rules before opening an account.

We will notify you by the contact method on your account. Any pending bKash, Nagad or Rocket transactions at the time of suspension are reviewed before funds are returned.

Contact support via live chat or email with your wallet transaction reference. That reference from your bKash or Nagad app is the key evidence we use during review.

Yes. Email support with your account ID and a data request note. We will confirm what we hold and the retention period that applies to each data type.

We post an updated effective date on this page whenever conditions change. Continued use of the platform after that date means you accept the revised terms.

The core account terms are the same across all wallets. Each wallet — Rocket, bKash, Nagad — applies its own transaction limits and verification rules on top of our account conditions.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.